“Performance measures are essential, and using a scorecard to define and organize them can bring powerful advantages.” Dr. Bob Frost
We administer scorecards because we believe measuring performance drives winning behavior and results. Using a scorecard ensures that program outcomes and goals are in line with our customers’ expectations. Those expectations help us identify performance measurement criteria for our customers, vendors, employees and company. We measure performance throughout the entire process; success comes full circle when you measure performance.
When we’re accountable, we succeed. Our Culture of Accountability is the foundation from which we measure employee success. Weekly performance updates provide employees the opportunity to strategize their success, and stay informed about how well the team and company is performing for each customer’s project. It ensures we stay focused and hold ourselves and teammates accountable. On a monthly basis, we use a tool called Tracking Action to track and measure success at the department level.
As a vertically integrated contract manufacturer, we hold our suppliers to the same high standards as our employees. Our vendors are fully vetted and regularly evaluated. We develop long-term relationships with only the most reliable and trusted vendors because we maintain an open dialogue about our expectations and work side-by-side with them to achieve success. Our customers do not encounter the blame game because we are accountable, and manage and evaluate our vendor relationships.
Are you interested in learning a bit more about our performance measurements? We’re happy to share! Please contact Brian Bussmann or call (651) 483-0965.